a) TDDP not showing

Things to check

• $ENV[‘registry_mode’] is not set to ‘read-only’, if so, clear it
• Check mysql database connection, this include o ‘webuser’ exists and have rwx privileges o $eDBCONF[‘default’][‘’dbdriver] in globalconfig is set to ‘mysqli’ o Mysqld is running
• ‘tern-portal’ is in .htaccess instead of ‘portal’
• engine/log folder has 777 permission
• engine/cache folder has 777 permission
• httpd is running
• <DocRoot> in httpd.conf is configured correctly
• AllowOverride in httpd.conf is true

b) Harvester is not harvesting data

• Go to Administration->Maintenance Dashboard The harvester status should refresh every 30 seconds
• Check myconf.py
• Check harvested_contents should have 777 permission
• Check ‘log’ folder exists and has 777 permission
• Check system timezone
• Check if harvester is able to write into dbs_registry harvests, if not check mysql time format settings

c) Metadata page not showing

• Check httpd log if there’s any ‘No space left’ error, if so clear engine/cache and other cache or log folder to free more space
• Check if solr has the correct index
• Check if registry api is working o Go to http://portal.tern.org.au/registry/services/api/registry_object/ID/ o If the page is empty, clear engine/cache and refresh o If still page not shown, please contact tddp support

d) Solr index is empty

• Check tomcat log for errors
• Check solrconfig.xml
• Check schema.xml

e) Error occurred while harvesting via ORCA

• According to the error description check corresponding log file
• check provider URI
• if error in particular record, check solr index using the record id.