Access the TERN helpdesk using https://ternaus.atlassian.net/servicedesk/customer/portals
TERN helpdesk homepage should like this below;
Select the desired category from the list;
For eg. CoESRA Platform.
Click on CoESRA Platform which should display like this below;
Now, select the categories related to CoESRA.
If you still not able to find the answer, contact us using the support request.
Fill the form with the email address and the summary of the support request.